Rankings / Customer support / Zendesk AI

Company profile

Zendesk AI

Customer support · updated Jun 2026 · methodology v2.1
GPT PPLX GEM CLD 2/4 engines cite Zendesk AI
44
/ 100 visibility score
live · first edition
Engine breakdown
ChatGPT Cited
Perplexity Cited
Gemini Not cited
Claude Not cited
Live metrics
Presence rate67%
Average rank when cited6.5
Share of voice2.6%
Engine coverage2/4
About this measurement

Zendesk AI's score is computed from live multi-engine sampling across ChatGPT, Perplexity, Gemini and Claude on French cybersecurity buyer prompts. Cited sources will appear here from the next edition as source-level data is captured.

What moves the score

Zendesk AI is cited by 2 of 4 engines in Customer support. The fastest gains here come from independent, third-party sources the models trust — comparison pages, reviews and editorial coverage — rather than owned content alone. Engine coverage and source authority are the two dimensions with the most headroom.

#5 of 20 in Customer support

How assistants choose which brands to cite →

Zendesk AI ranks #5 of 20 in Customer support
Zendesk AI is being out-cited by higher-ranked competitors. See exactly which prompts and engines you're missing — and how to climb. Free scan across ChatGPT, Perplexity, Gemini and Claude.
See how to improve →
Methodology & data by ZivRank · the firm behind the Index